Frequently Asked Questions

Can I place my ICE EXPRESS machine outside?
Yes you can. That is one of the best ways to maximize summer profit potential from your machines. It attracts more customers and allows you take advantage of the around-the-clock operation of ICE EXPRESS. Make sure to keep your machine under cover where it is protected from the weather and, of course, bring it indoors for the winter.

Is it hard to operate an ICE EXPRESS machines? Is any specailized training required?
Not at all. Your machine will come with an operator's manual that will address all important points. The regular maintenance of the machines is quite simple and installation is a breeze. If you can hook up a water-line or know someone who can (you probably do), you won't have any problems.

Does my machine come with a warranty?
Yes, of course. All of our machines are delivered with a 1-year parts warranty. In the extremely unlikely event that any part of these robust machines malfunctions we will send you a replacement part without delay. Beyond the warranty period, Canadian Ice Vending will continue to supply our customers with at-cost replacement parts. It's simply part of our philosophy.

What it something happens and I am faced with a repair job that I am unable to handle myself?
ICE EXPRESS machines are built with industry-leading quality and our customers will experience few, if any, malfunctions of this nature. On top of that, our machines have been engineered for easy maintenance by most owners. In the unlikely event that something happens that you cannot handle, Canadian Ice Vending has partnerships in place with vending machine repair specialists across the country and will be able to connect you with the right technician at a preferred rate.

Are ICE EXPRESS machines ENERGY STAR approved?
Our machines meet and exceed all the criteria required for ENERGY STAR approval and we are in the registration process right now.

What happens if there is a run on ice and my machine sells out?
Congratulations, you have just made a lot of money! Your machine will return coins until the internal sensors tell it that there is enough ice built back up in the storage bin to resume vending.

How does the GSM notification system work?
To activate your machine's GSM unit, simply purchse a SIM card or subscribe to a service that provides one and place it in the GSM unit as you would in a cellular phone. The machine will instantly broadcast SMS text message notifications on sales data and maintenance issues that can be delived to your mobile phone or to your computer loaded with the machine management software we provide free with every order. There are several Canadian service providers with packages tailored to this type of application.

How come you're selling these machines for so darn little? You could be charging two or three times as much as you are? Look at how much revenue even a single machine can make in a year! What are you thinking? You must be crazy.
Brash, daring, confident, handsome. Maybe even reckless. But not crazy. It is a firm conviction in certain principles that brought our Founder to set the price that he did. He would rather have happier, more successful customers, and more of them, than to make a few more bucks off of each sale.

ICE EXPRESS Packaged Ice Vending Machines

Frequently Asked Questions

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